APPLY FOR A CUSTOMER SERVICE MANAGER AT POLO LIMITED

 Polo Limited is the foremost luxury goods company in West Africa with the sole agency of over 13 of the world's most prestigious brands of timepieces and leather accessories such as; Rolex, Breguet, Cartier, Chopard, Roger Dubuis, Piaget, Arnold and Son, Tissot, Montblanc, Longines, Messika, Frederique constant, Balmain and more.



Job title: Customer Services Manager

Employment type: Full-time

Industry:

Luxury Goods & Jewelry

Job Description

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.


Responsibilities

• Provide leadership and coaching to assure that all customer service employees succeed in meeting individual performance goals as well as career growth

• Establish performance benchmarks and hold team to those goals

• Resolve customer conflicts and handle escalation procedures

• Oversee all post-sales services provided to

clients to ensure customer satisfaction • Supervise the operations of after sales teams to ensure set targets are met


Qualifications

• Bachelor's degree or equivalent experience • 8 years of customer service

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)


How to apply

Click here

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