VACANCY FOR CALL CENTRE EXECUTIVES AT LORACHE CONSULTING
LORACHE CONSULTING RECRUITMENT
JOB POSITION: CALL CENTRE EXECUTIVE
Our Client an Internet Service Provider (ISP) Conglomerate is searching for a Call Centre Executive
An active and vibrant individual with good communication skill and exceptional unique attributes
DELIVERABLES
Ensure high level of Customer centric attitude to provide resolution to customer concerns
Ensure that calls are answered within defined threshold of 20 seconds
Handle Customers compliant, request and queries via inbound calls
Emphasis on first level trouble shooting and concern redressal
Maintain and build lasting customer relationships by ensuring concern attended are resolved
Build customers’ interest in products and services for all queries been attended
Validate customers’ contact details and share update require with supervisor
Ensure relevant communication, records and data are updated and recorded
Identifies and escalate situations requiring urgent attention to appropriate department
Prepare daily activities reports and share with TL / Supervisor and HOD
REQUIREMENT
• Computer knowledge
• Internet and Tech savvy
• Customer query resolving skills
• Sales Acumen
• Customer focus
• Excel knowledge(MUST
• Language Speaking:
-Hausa, Igbo, Yoruba and English
Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
Experience: 1-3years
Qualified & Interested Candidate should forward their CV to : jobs@lorachegroup.com ,using the position applied for as subject of the mail
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