WORLDWIDE URGENT VACANCIES AT CROWN RELOCATIONS!!!!
Crown Relocations is a professional company with over 50 years of helping families to relocate all over the world shows us that good preparation for a big move makes everything work out better.
we currently have about 46 Vacancies in Various Worldwide Regions.
Worldwide Regions includes:
* Americas - 12 Jobs Openings
* APAC - 18 Jobs openings
* EMEA - 16 Jobs openings
IM Blog will list out 3 different vacancies from each regions above
so if you will like to see the whole listed job openings click here
• Vacant position of: Customer Service Manager.
• Location: Mexico City
• ID: 14281.
Position Statement
The Customer Service Manager is responsible for putting the customer at the heart of what we do, deliver exemplary service, reduce points of contact and amaze our clients, customers, transferees and assignees.
The overall responsibility for managing a team to deliver services regionally and ensure quality compliance, reporting, resources, continuous improvement and revenue generation.
The primary function of the Customer service manager is to provide the much needed support and guidance to the Mobility Advisors and Coordinators. Providing the training, coaching and supporting the on-going development needs of each team member working closely with the Customer Services Director. Also cultivating a safe, team environment.
Key Performance Indicators
Crown Employee satisfaction
Corporate and Private Customer and client satisfaction
Invoicing accuracy
Systems update
Successful project initiatives and implementation
Corporate Social Responsibility
Key Tasks and Responsibilities
Act as the primary point of contact and coordinator for accounts. Partner with Account managers to ensure corporate account’s needs are met, requirements of transferees/assignees and profitability for Crown to ensure a long term, mutually satisfying, profitable corporate relationship.
Develop and implement Crown’s published workflow process maps relative to the specific client engagement.
Ensure that all Mobility Advisors and Coordinators allocated to the engagement effectively administer services through an adherence to the procedures and process maps.
Utilize Crown systems to prepare, analyse and present corporate data at regular Client Performance Reviews. Ensure Crown’s KPI’s, as outlined in client specific Contract and Service Level Agreement, are met and/or exceeded
Ensure all services delivered under the contract, are effectively administered in alignment with corporate client specific business objectives. This includes observing and acting on opportunities to maximize revenue and profit for Crown while balancing long term and strategic retention of corporate account relationships.
Ensure service instructions are completed in an accurate, timely and relevant manner.
Ensure all Mobility Advisors and Coordinators assigned to the client engagement utilize and maintain employee files and systems updated as appropriate.
Ensure all stakeholders, internal and external, have ready access to all information required to effectively deliver services in a timely manner.
Ability to build strong partnership with Account Management team and internal support teams
Ability to lead the Mobility Advisors and Coordinators in your Region. Provide motivation to team members, foster an environment of commitment to customer service and continuous improvement and create a positive work environment to bring out the best in employee performance and minimize employee turnover
Manage holiday and sick leave to ensure adequate coverage of your Region. Conduct regular coaching sessions and performance reviews for all account team members under your direct report, including feedback aimed to continuously improve employee performance.
Identify team training needs, liaise with internal and/or external trainers to develop and deliver and monitor training. Work with the corporate client to deliver client staff training, either stand-alone or in conjunction with Crown internal training, including technical and soft skills.
Manage a fair workload, manage time well, volunteer for additional tasks where workload allows and show self-initiative to seek out additional value added assignments when other work is completed.
Manage commitments, work independently where appropriate, without need for constant supervision, are accountable, handle change, stay focused under pressure, and meet attendance/punctuality standards.
Work effectively in team environment, be flexible and open-minded, actively share information with other Crown staff members, foster a team orientated environment and be sensitive to others workloads.
Tackle problems and take independent action where appropriate, seek out new responsibilities, generate new ideas and practice self-development.
Perform other duties as directed by Crown. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday or otherwise indisposed.
Observe Crown HR Policies with respect to equal opportunity employment, performance management and recruitment practices.
Aptitude, Knowledge and Qualifications
Aptitude
Ability to maintain confidentiality and display tact and discretion at all times.
Excellent analytical, interpersonal and communication skills.
Ability to work in a potentially rapidly changing environment.
Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
Ability to work efficiently in a high pressured environment.
Confident can do attitude and a willingness to support stakeholders in effectively doing their job.
Solution oriented approach to problem solving and decision making.
Professional Knowledge and Skills
Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
Well-developed administration and organization skills with strong attention to detail.
Supervisory skills and experience.
Proficient computer skills with experience using Microsoft Office
Strong communication and presentation skills.
Cultural sensitivity and awareness.
Mentoring consultants through coaching and ongoing trainings
Development of self and others
English and Spanish lanuage skills required.
Qualifications
Secondary education certificate, or equivalent (preferred)
5 – 7 years industry or equivalent customer services experience
Our Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
We are CARING about people and their experience
Always DETERMINED to do our best and to always keep improving
We are genuinely THERE when our customers and colleagues need us
We encourage the SHARING of knowledge amongst each other
We continuously remain OPEN-MINDED to stay innovative
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
• How to apply
Click here
• Job title: Customer Service Officer
• Location: Hong Kong
• Details
We are currently seeking applications for the position of Customer Service Officer. This position will be based in our Hong Kong Wan Chai office.
The role of Customer Service Officer is to work closely with the whole client services team, sales team and Account Managers to ensure smooth operation and good customer satisfaction.
Key Responsibilities
Implement and follow moving and mobility processes, such as, communicating with clients on a daily basis and reporting progress proactively.
Generate account specific information and data for specific client reviews (as necessary) in conjunction with our Global Account Managers.
Responsible for meeting Client Satisfaction targets as determined by Quality Surveys and key performance indices (KPIs).
Team player – need to be engaging and enthusiastic in order to fully contribute to the team and relevant stakeholders, such as, sales team, account managers, operations and overseas counterparts.
Independently handle administrative tasks, such as, billing activities, updating internal systems and maintaining data integrity.
Professional Skills & Qualifications
University degree holder preferred
Have a strong Customer/Client focus with a global mindset and intercultural awareness
Strong communication skills
High level of personal organization and time management
Positive work attitude: committed, accountable, helpful, willing to learn, to participate
Excellent level in both written and spoken English
Efficient use of MS Office (Excel, Word, PowerPoint, Outlook)
Immediately available would be an advantage.
• How to apply
to apply click here
• Job title: Receptionist
• Location: Prague, EMEA Head Office
• ID: 14263
Key Tasks and Responsibilities
The key focus areas of this position will be:
Managing incoming calls and mail deliveries: Maintaining an up to date list of internal telephone numbers
Supervise the collection and delivery of incoming and outgoing mail
Entry system administration: Issuing and collecting security passes
ensuring that visitors are entered into the visitor’s book
Keeping evidence of office keys.
Back office administration: Maintaining consistent level of office supplies
Communication with external vendors (facility management, office supplies etc)
Prompt and accurate filing of documents, when required.
Assist with booking of local accommodation, restaurants, one-off travel insurance
support with organizing Team events (Christmas party etc.)
Making a good first impression: Greet company visitors in a representative manner ensuring positive impression of the company.
Keeping the reception area and meeting rooms clean and organized
Knowledge and Qualifications
Very good verbal and written communication in Czech and English
Knowledge of MS Office (word, excel, outlook)
Excellent organizational skills combined with a calm, team-player attitude
Flexible, service-oriented, proactive, a high degree of accountability, attention to detail, common sense
Professional and pleasant style of communication devoted with can do attitude
Good sense of prioritization and multitasking
Previous experience on similar position is nice to have
What we offer
Competitive salary package
5 weeks of paid annual leave
3 sick days
1 extra day off – birthday leave
Multisport card
Flexible working hours
Dynamic working environment in a leading international company
Interesting growth opportunities
• How to Apply
Click here
we currently have about 46 Vacancies in Various Worldwide Regions.
Worldwide Regions includes:
* Americas - 12 Jobs Openings
* APAC - 18 Jobs openings
* EMEA - 16 Jobs openings
IM Blog will list out 3 different vacancies from each regions above
so if you will like to see the whole listed job openings click here
• Vacant position of: Customer Service Manager.
• Location: Mexico City
• ID: 14281.
Position Statement
The Customer Service Manager is responsible for putting the customer at the heart of what we do, deliver exemplary service, reduce points of contact and amaze our clients, customers, transferees and assignees.
The overall responsibility for managing a team to deliver services regionally and ensure quality compliance, reporting, resources, continuous improvement and revenue generation.
The primary function of the Customer service manager is to provide the much needed support and guidance to the Mobility Advisors and Coordinators. Providing the training, coaching and supporting the on-going development needs of each team member working closely with the Customer Services Director. Also cultivating a safe, team environment.
Key Performance Indicators
Crown Employee satisfaction
Corporate and Private Customer and client satisfaction
Invoicing accuracy
Systems update
Successful project initiatives and implementation
Corporate Social Responsibility
Key Tasks and Responsibilities
Act as the primary point of contact and coordinator for accounts. Partner with Account managers to ensure corporate account’s needs are met, requirements of transferees/assignees and profitability for Crown to ensure a long term, mutually satisfying, profitable corporate relationship.
Develop and implement Crown’s published workflow process maps relative to the specific client engagement.
Ensure that all Mobility Advisors and Coordinators allocated to the engagement effectively administer services through an adherence to the procedures and process maps.
Utilize Crown systems to prepare, analyse and present corporate data at regular Client Performance Reviews. Ensure Crown’s KPI’s, as outlined in client specific Contract and Service Level Agreement, are met and/or exceeded
Ensure all services delivered under the contract, are effectively administered in alignment with corporate client specific business objectives. This includes observing and acting on opportunities to maximize revenue and profit for Crown while balancing long term and strategic retention of corporate account relationships.
Ensure service instructions are completed in an accurate, timely and relevant manner.
Ensure all Mobility Advisors and Coordinators assigned to the client engagement utilize and maintain employee files and systems updated as appropriate.
Ensure all stakeholders, internal and external, have ready access to all information required to effectively deliver services in a timely manner.
Ability to build strong partnership with Account Management team and internal support teams
Ability to lead the Mobility Advisors and Coordinators in your Region. Provide motivation to team members, foster an environment of commitment to customer service and continuous improvement and create a positive work environment to bring out the best in employee performance and minimize employee turnover
Manage holiday and sick leave to ensure adequate coverage of your Region. Conduct regular coaching sessions and performance reviews for all account team members under your direct report, including feedback aimed to continuously improve employee performance.
Identify team training needs, liaise with internal and/or external trainers to develop and deliver and monitor training. Work with the corporate client to deliver client staff training, either stand-alone or in conjunction with Crown internal training, including technical and soft skills.
Manage a fair workload, manage time well, volunteer for additional tasks where workload allows and show self-initiative to seek out additional value added assignments when other work is completed.
Manage commitments, work independently where appropriate, without need for constant supervision, are accountable, handle change, stay focused under pressure, and meet attendance/punctuality standards.
Work effectively in team environment, be flexible and open-minded, actively share information with other Crown staff members, foster a team orientated environment and be sensitive to others workloads.
Tackle problems and take independent action where appropriate, seek out new responsibilities, generate new ideas and practice self-development.
Perform other duties as directed by Crown. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday or otherwise indisposed.
Observe Crown HR Policies with respect to equal opportunity employment, performance management and recruitment practices.
Aptitude, Knowledge and Qualifications
Aptitude
Ability to maintain confidentiality and display tact and discretion at all times.
Excellent analytical, interpersonal and communication skills.
Ability to work in a potentially rapidly changing environment.
Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
Ability to work efficiently in a high pressured environment.
Confident can do attitude and a willingness to support stakeholders in effectively doing their job.
Solution oriented approach to problem solving and decision making.
Professional Knowledge and Skills
Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
Well-developed administration and organization skills with strong attention to detail.
Supervisory skills and experience.
Proficient computer skills with experience using Microsoft Office
Strong communication and presentation skills.
Cultural sensitivity and awareness.
Mentoring consultants through coaching and ongoing trainings
Development of self and others
English and Spanish lanuage skills required.
Qualifications
Secondary education certificate, or equivalent (preferred)
5 – 7 years industry or equivalent customer services experience
Our Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
We are CARING about people and their experience
Always DETERMINED to do our best and to always keep improving
We are genuinely THERE when our customers and colleagues need us
We encourage the SHARING of knowledge amongst each other
We continuously remain OPEN-MINDED to stay innovative
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
• How to apply
Click here
• Job title: Customer Service Officer
• Location: Hong Kong
• Details
We are currently seeking applications for the position of Customer Service Officer. This position will be based in our Hong Kong Wan Chai office.
The role of Customer Service Officer is to work closely with the whole client services team, sales team and Account Managers to ensure smooth operation and good customer satisfaction.
Key Responsibilities
Implement and follow moving and mobility processes, such as, communicating with clients on a daily basis and reporting progress proactively.
Generate account specific information and data for specific client reviews (as necessary) in conjunction with our Global Account Managers.
Responsible for meeting Client Satisfaction targets as determined by Quality Surveys and key performance indices (KPIs).
Team player – need to be engaging and enthusiastic in order to fully contribute to the team and relevant stakeholders, such as, sales team, account managers, operations and overseas counterparts.
Independently handle administrative tasks, such as, billing activities, updating internal systems and maintaining data integrity.
Professional Skills & Qualifications
University degree holder preferred
Have a strong Customer/Client focus with a global mindset and intercultural awareness
Strong communication skills
High level of personal organization and time management
Positive work attitude: committed, accountable, helpful, willing to learn, to participate
Excellent level in both written and spoken English
Efficient use of MS Office (Excel, Word, PowerPoint, Outlook)
Immediately available would be an advantage.
• How to apply
to apply click here
• Job title: Receptionist
• Location: Prague, EMEA Head Office
• ID: 14263
Key Tasks and Responsibilities
The key focus areas of this position will be:
Managing incoming calls and mail deliveries: Maintaining an up to date list of internal telephone numbers
Supervise the collection and delivery of incoming and outgoing mail
Entry system administration: Issuing and collecting security passes
ensuring that visitors are entered into the visitor’s book
Keeping evidence of office keys.
Back office administration: Maintaining consistent level of office supplies
Communication with external vendors (facility management, office supplies etc)
Prompt and accurate filing of documents, when required.
Assist with booking of local accommodation, restaurants, one-off travel insurance
support with organizing Team events (Christmas party etc.)
Making a good first impression: Greet company visitors in a representative manner ensuring positive impression of the company.
Keeping the reception area and meeting rooms clean and organized
Knowledge and Qualifications
Very good verbal and written communication in Czech and English
Knowledge of MS Office (word, excel, outlook)
Excellent organizational skills combined with a calm, team-player attitude
Flexible, service-oriented, proactive, a high degree of accountability, attention to detail, common sense
Professional and pleasant style of communication devoted with can do attitude
Good sense of prioritization and multitasking
Previous experience on similar position is nice to have
What we offer
Competitive salary package
5 weeks of paid annual leave
3 sick days
1 extra day off – birthday leave
Multisport card
Flexible working hours
Dynamic working environment in a leading international company
Interesting growth opportunities
• How to Apply
Click here
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