Pro-Hub global Customer Services Representative Recruitment
Pro-Hub global is a hub of mobile financial services professionals specializing in mobile payment strategy and implementation. We help organizations in the mobile financial services industry to maximize revenue via the exploit of new technology for secure electronic payments from mobile phones which also includes contactless NFC transactions.
We are passionate about assisting our clients in reaching their goals in a timely and cost-effective way through the development of appropriate strategies to position them correctly to take full advantage of the mobile payments industry.
We support the deployment of practically proven solutions using the most appropriate technology. We also see clients through from product conceptualization to product launch.
Job Position:
CUSTOMER SERVICE REPRESENTATIVE.
JOB DESCRIPTION:
A Customer Service Representative attracts potential customers by answering product and service questions; suggests information about other products and services; opens customer accounts by recording account information; maintains customer records by updating account information, among other things. In details, they;
* Open and maintain customer accounts by recording account information.
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintain financial accounts by processing customer adjustments.
* Recommend potential products or services to management by collecting customer information and analyzing customer needs.
* Contribute to team effort by accomplishing related results as needed.
* Manage large amounts of incoming calls.
* Build sustainable relationships of trust through open and interactive communication.
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
REQUIREMENTS:
* Minimum of Bsc/OND in any field.
* Between 21 to 32 years of age.
* Must reside either within Lagos, Ogun or Oyo States.
* Excellent communication and presentation skills.
* Customer orientation and ability to adapt/respond to different types of characters.
* Ability to multi-task, prioritize and manage time effectively
ADDITIONAL SKILLS AND ATTRIBUTES AND SKILLS THAT WILL BE OF VALUE:
Basic Computer Skills, Positive Attitude, Quality Focus, People Oriented, Problem Solving, Documentation Skills, Listening Skills, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Organizational Skills, Ability to Work Under Pressure.
Qualified/Interested Applicants are to forward their CVs to career@prohubglobal.com on/before 15th Feb. 2017.
We are passionate about assisting our clients in reaching their goals in a timely and cost-effective way through the development of appropriate strategies to position them correctly to take full advantage of the mobile payments industry.
We support the deployment of practically proven solutions using the most appropriate technology. We also see clients through from product conceptualization to product launch.
Job Position:
CUSTOMER SERVICE REPRESENTATIVE.
JOB DESCRIPTION:
A Customer Service Representative attracts potential customers by answering product and service questions; suggests information about other products and services; opens customer accounts by recording account information; maintains customer records by updating account information, among other things. In details, they;
* Open and maintain customer accounts by recording account information.
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintain financial accounts by processing customer adjustments.
* Recommend potential products or services to management by collecting customer information and analyzing customer needs.
* Contribute to team effort by accomplishing related results as needed.
* Manage large amounts of incoming calls.
* Build sustainable relationships of trust through open and interactive communication.
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
REQUIREMENTS:
* Minimum of Bsc/OND in any field.
* Between 21 to 32 years of age.
* Must reside either within Lagos, Ogun or Oyo States.
* Excellent communication and presentation skills.
* Customer orientation and ability to adapt/respond to different types of characters.
* Ability to multi-task, prioritize and manage time effectively
ADDITIONAL SKILLS AND ATTRIBUTES AND SKILLS THAT WILL BE OF VALUE:
Basic Computer Skills, Positive Attitude, Quality Focus, People Oriented, Problem Solving, Documentation Skills, Listening Skills, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Organizational Skills, Ability to Work Under Pressure.
Qualified/Interested Applicants are to forward their CVs to career@prohubglobal.com on/before 15th Feb. 2017.
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