Siemens Nigeria Is Recruiting For An IT Service Desk Engineer





Summary
Job Title IT Service Desk Engineer (265311)
Organisation Siemens Nigeria
Location Port Harcourt
Experience 5 - 8 years
Minimum Qualification University Degree B.SC or B.A


Responsibility:
•To support the IT Network Services department and other IT departments in resolving internal customer day to day Network support issues, through call tracking, communication and escalation where appropriate. The incumbent will use their broad knowledge of IT Infrastructure systems (Server OS, Desktop OS, Client devices, LAN technologies, WAN technologies and Remote Access technologies) to troubleshoot and resolve issues in a timely manner or re-direct to the appropriate team as required.
•Country I.T Capacity Planning: Assist the Head of IT in developing long-term strategies and capacity planning for meeting future desktop hardware needs
•Country E-mail/Internet/System Support: Establishes and maintains user e-mail accounts; provides e-mail training and software support; manages anti-spam and anti-virus servers; researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations; establishes and maintains card key access accounts; provides solutions to customer identified problems.

•Network and Server Administration: Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving
•Data Backup and Recovery: Performs daily server tape backups/recovery; researches, analyzes, monitors, troubleshoots and resolves server or data network problems. Carries out daily checks regarding backups and network health
•Pro-actively monitors the network and network services systems and resolves or escalates (as appropriate) any issues in a timely manner (incl. where required out of hours support – to standard support contract terms).
•Country first tier user support: Assists staff with the installation, configuration, and ongoing usability of laptops, desktop computers, peripheral equipment and software within established standards and works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients and Produces KPI's regarding fault calls and route cause analysis how these may be proactively reduced. 
Qualification:
•Bachelor's degree in Computer Science, Mathematics, Telecommunications, Electrical Engineering, or a closely related field.
•Minimum of 5 years post NYSC experience supporting Windows 7 or 2008 Server; desktop/laptop PCs                                                                            
•Experience should include IT ticketing and request systems, ITIL certification and best practices methodologies.
•Professional certifications such as A+ certification, Cisco, MCP and Microsoft Office Specialist certification will be added advantage
•Experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support                                                                                        
•Experience in installation of softwares, patches, updates on Desktops, Laptops, Servers


How to apply:
Click Here to apply online



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