VACANCY FOR A CUSTOMER SERVICE REPRESENTATIVE INTERN (NUPE SPEAKER) AT ENGIE ENERGY

 ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. 


* Job Title: Customer Service Representative Intern (Nupe speaker)

* Department: Customer Experience

* Reporting to: Customer Service Team Lead

* Location: Lagos.


Detials

Engie Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representative Intern with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A successful Customer Service Representative Intern must be fluent in Nupe, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.


Key Responsibilities

Responsibilities, Deliverables and Activities

Ensure an excellent experience to all customers with each interaction

Give customers information about products and services

Cross-sell EEA products to customers where possible


Deliverables and Activities

Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Vet and open customer accounts by recording account information.

Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.

Follow-up with customers who have delayed payments

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Build sustainable relationships of trust through open and interactive communication

Go the extra mile to engage customers

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Read from scripts

Resolve customer complaints via phone, email, mail or social media

Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements


Required Skills & Experience

OND and HND holders are preferred.

0-1 year of experience

Excellent Written and Verbal Communication Skills

Microsoft Excel skills

Ability to interact with peers and mid level leaders internally


Highly Desired Skills

Ability to work both in teams and independently

Passionate about solving problems for customers in rural communities

Proficiency in English Language and Nupe

Critical thinking skills (ability to think outside the box)

Good problem solving skills (solutions oriented)

Flexibility with ability to work under pressure to meet deadlines

Willingness and desire to learn new ideas


Application Method

Click here to apply online

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