CUSTOMER SERVICE ASSISTANT VACANCY AT BRITISH COUNCIL

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. 


Job title: Customer Service Assistant, Lagos

Date posted: 16-Apr-2021

Deadline: 25-Apr-2021

Location: Lagos, Sub Saharan Africa, NG

Company: British Council.


Role Purpose:

The Role holders will support the achievement of country plan objectives in Nigeria by delivering customer services. The successful candidate will project a professional image of British Council and provide a high quality, welcoming and efficiently integrated enquiry service for the full range of the British Council’s English and Exams activities, product and services. You will need to meet Customer Service Excellence standards in all inbound and outbound contact with customers.


Requirement

Essential

English Language Proficiency Level minimum B2, written and spoken

University Degree or equivalent work experience

Minimum 2 years call centre experience

Experience working with CRM (Client Relationship Management) & Call management system

At least 2 years dealing with customers and enquiries within a reputable customer service environment with proven positive track recor

Proven experience of providing service within quality standard

IT skills and experience working with MS Word & MS Excel

Attention to detail


Desirable

Fluency in one of the 3 major Nigerian languages - Hausa, lgbo or Yoruba

Customer Service qualifications

Experience in supervising a group of people to achieve a specific purpose


Method of application

Click here to apply

Additional Information: Candidates must have current legal right to live and work in Nigeria.


Closing Date:  25 April 2021 applications will close 23:59 SASTRole Purpose l

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