CREDIT OFFICER VACANCY AT ENGIE ENERGY ACCESS

 ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. 


* Job Title: Credit Officer

* Department: Customer Finance

* Reporting line: Head of Customer Finance

* Location: Gbako-Niger, Offa-Kwara, Bassa-Kogi, Baruten-Kwara, Lavun-Niger and Ogbomosho, Oyo.


Job Details

Engie Energy Access is looking for dynamic, highly motivated and disciplined Senior Customer Finance Analysts with a passion for entrepreneurship, renewable energy and financial inclusion. This position is a key role within the Customer Finance Department of a fast-paced start up at the front lines of renewable energy and mobile payment technology. This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivate non-paying customers while giving good customer experience.


Key Responsibilities:  

• Customer engagement - Bounce backs & Repossessions for defined customers

• Customer engagement – Customer surveys based on different parameters

 

Deliverables and Activities 

• Mobile Money Development – Build Mobile Money Network in defined locations

• Mobile Money Development – Develop and implement migration plan of new and existing customers to Mobile Money payment channels

• Continuous improvement of Customer Finance field processes

• Overall Responsibility for Credit performance in assigned locations


Required Skills & Experience

• Degree or diploma in a relevant field

• Knowledge of the service area geographies.

• Skilled in both verbal and written communications.

• Skilled in customer relations, negotiations and problem solving.

• Ability to establish and maintain effective working relationships with internal and external customers

• Demonstrated high levels of maturity

• Team player who is able to work independently

• Demonstrated honesty and integrity.

• Fluency in English and local language(s) in assigned region


Highly Desired Skills 

• Experience with excel and Powerpoint added advantage

• Community work experience.


Method of application

Click here to apply online

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