VACANCY FOR A STOCK CONTROL OFFCER AT ENGIE ENERGY ACCESS

 ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. 

ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. 


>> Job Title: Stock Control Officer

>> Department: Customer Experience

>>Reporting to: Service Center Team Lead

>> Location: Idah/Bassa, Kogi.



Responsibilities, Deliverables and Activities.

Key Responsibilities:

Provide excellent customer service to all ENGIE Energy Access customers at all times

Attract new and existing customers to the Point of Sale

Supervise the movement & stock count of EEA inventory to and from the Point of Sale

Provide periodic reports on customer engagement and stock count to Service Center Center Associate.


Deliverables and Activities:

Provide exceptional experience to ENGIE Energy Access customers at all times

Serve as a liaison between the customer and EEA

Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources

Diagnose technical issues with customer units and accessories and support the after sales service process

Provide accurate product information to customers

Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)

Contribute to ensuring up-to-date and accurate inventory records for Stock audits

Provide regular reports on sales, support, inventory, and customer data handling and management

Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre

Ensure accurate and high quality information is added into EEA data systems.

Help collect data on customer feedback and satisfaction

Escalate any unresolved issues or questions to your supervisor/ manager

Ensure all EEA customers have a great end-to-end customer experience.


Required Skills & Experience:

A Minimum of SSCE

Should be fluent in English and at least 1 other local language from the region you are applying 

Critical thinking skills.

Good influencing and negotiation skills.

Flexibility with ability to work under pressure to meet deadlines.

Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc.

Excellent verbal and written communication skills.

Team player who is able to work independently.

Ability to establish and maintain effective working relationships with internal and external customers.

Demonstrate a high level of professionalism and integrity.

Should demonstrate both verbal and written communication skills.

Should have a smartphone.


Highly Desired Skills:

Ability to work in teams or independently 

Critical thinking skills (ability to think outside the box) 

Good problem solving skills (solutions oriented) 

Good influencing and negotiation skills 

Flexibility with ability to work under pressure to meet deadlines 

Willingness and desire to learn new ideas.


Application Method

CLICK HERE TO APPLY

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