CUSTOMER SERVICE SPECIALIST VACANCY AT SALADMASTER AFRICA

 Saladmaster is one of the most trusted brands in the world and our commitment to quality and excellence can be seen through our premium products. Our attention to detail and craftsmanship in our legacy of manufacturing is always hand checked for quality and built to pass down to generations.


*Job title: Customer Service Specialist.

* Location: Lekki Peninsula, Lagos, Nigeria

* Level: Entry-level

* Employment type:

Full-time

* Job function: Customer Service, Information Technology.

* Industries: Health, Wellness and Fitness.

Employment Details:


Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

resolution

Keep records of customer interactions, process customer accounts and file documents

Close out or open call records

Compile reports on overall customer satisfaction

Cold call new customers.

Manage the telemarketing and social media centre

Use the organisational Enterprise System

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Identify and assess customers’ needs to achieve satisfaction

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Read from scripts

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media.


How to apply

Apply Here Via LinkedIn

NOTE: APPLICANTS MUST RESIDE WITHIN LEKKI AXIS

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