CUSTOMER SERVICE MANAGER VACANCY AT DEL-YORK AGENCY

 Del-York Agency is Africa's leading marketing communication agency with expertise in media buying and selling, creativity, marketing, PR, production and market insight. We are cultured to fit solely into our client's objective, to deliver excellent strategy which brings over-whelming results.

We are recruiting for the position below;

* Job title: Customer Service Manager

* Location: Lagos Nigeria

* Level: Mid-Level.


Job Details:

The ideal candidate will be a creative and analytical thinker. They will be able to conduct insightful market research to establish a marketing strategy that will effectively reach the target audience. They should be comfortable evaluating the marketing process, and work to critique and improve its outcomes. 


Responsibilities:

Identify target audiences, objectives and desired outcomes of marketing campaign

Research and develop marketing strategy, and evaluate success strategy

Develop content of marketing campaigns

Stay up-to-date on current marketing trends

Manage and allocate budget correctly

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customer


Qualifications:

Bachelor's degree in marketing or related field

2 - 3 years of relevant experience

Strong analytical, communication, time-management and creativity skills

Strong ability to focus on customer/market and take initiative Experience with social media

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Degree in Marketing, Mass Communication or a related field.


Method of application:

Apply via LinkedIn




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