CUSTOMER CARE SUPPORT NYSC YOUTH CORPER NEEDED AT YAMILOWO

 Job title: Customer Care Support - NYSC Youth Corper.

Level: Entry level

Company: Yamilowo

Location: Suru Lere, Lagos, Nigeria.



Responsibilities:

Respond to chats on existing and prospective customers/accounts and resolve issues related to repayment, request, and all other customer-related issues. 

Update customer data on company customer management system, such data might include customer email, phone number, address, bank details, etc.

Respond to customers' complaints via WhatsApp, email, phone calls and resolve customer queries immediately.

Send follow-up chats and phone calls to customers few days before their loan repayment deadline, and after they have defaulted until such customer pays back his/her outstanding loans.

Maintain and update loan management system including information on new customers, new loans, etc.

Provide support to the new and existing customer base as needed and required from time to time.

Prepare weekly reports to the management team regarding customer performance, complaints addressed, feedbacks, etc.

Work with company Graphic Designers to propose and manage content for all our digital marketing platforms.

Other responsibilities as assigned by the Director of Operations or Managing Director.

Excellent written communication skills

A desire to grow, learn and teach.

Interested applicants must reside in Surulere or in close proximity to Surulere, Lagos.


Qualifications:

Bachelor's Degree / HND

Experience: 0 year

Applicants must reside in Surulere or in close proximity to Surulere, Lagos.


Application Method

Apply via LinkedIn


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