APPLY FOR CUSTOMER SERVICE REPRESENTATIVE AT BIC®

 Company Description

BIC® products are recognized all over the world for their quality, safety, affordability, and ease of use. The ballpoint pen, the pocket lighter, and the shaver are all part of the daily lives of millions of consumers. These products make BIC® an iconic international brand, present in more than 4 million retail outlets in more than 160 countries around the world.  


* Job title: Customer Services Representatives

* Location: Lagos, Nigeria.

* Employment type: Full-time.


Job Description

1. Job Summary

We believe that the way we reach our customers is as important as the product we choose to sell, and following this mission, the referred position will be responsible for the Order Management process in the region of scope, from order collection to order delivery and returns, to ensure optimal service level and customer satisfaction. Working in close collaboration with the local Sales Manager, Sales department, Store Manager, Customers and various different stakeholders, the Customer Service Representative will be responsible for driving outstanding customer satisfaction at optimal costs, being the main link between the customer and the company, in order to respond to the business needs.


2. Main Responsibilities / Tasks

· Act as main link between the company and the customers. Ensure an effective communication and mutual understanding. Focus on understanding our customer’s needs.

· Update and maintain customer accounts in the systems.


Qualifications

1. Candidate Profile: Qualifications / Technical Skills

· Team player; able to relate to suppliers, colleagues and team members.

· Customer oriented.

· Understanding of ERP functionalities.

· Knowledge on Customer Service practices and principles.

· Organization skills to manage (at times) intense workload & ability to work efficiently and calmly under pressure.

· Intermediate to advance excel knowledge.

· Hands-on in line with BIC culture, can handle various tasks with humility and business drive.


 2. Previous / Professional Experience

· Experience as Customer Service representative.

Bachelor’s Degree in relevant field Bachelor’s Degree in relevant field.


How to apply

* For more details and method of application, click the link below:

CLICK HERE TO APPLY

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