VACANCY FOR A CUSTOMER SERVICE REPRESENTATIVE AT LEAPSAIL LEISURE, TRAVELING & TOURISM

 LEAPSAIL is a leisure, Traveling & tourism agency in Nigera, at LEAPSAIL We are happiest when we work with our passion driven clients and are glad each time their unbound thirst for the unusual has them bounding up our stairs wanting to meet.

Job title: Customer Service Representative - NYSC CORPER.


Location: Lagos, Nigeria.

Company: Leapsail Leisure, Travel & Tourism

Talking and amiableness are about to get rewarded, if you are a NYSC CORPER and have a flair for Customer Service, then we need you. Your skills of welcoming and client bonding are about to serve you well.


Responsibilities:

Customer Service Responsibilities list:

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers.


Requirements

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively.


How to apply

Click here to apply



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