VACANCY FOR A CUSTOMER OPERATIONS ANALYST AT CHIPPER CASH

 Chipper is the largest mobile cross-border money transfer platform in Africa. We are a small, passionate team dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.


* Job title: Customer Operations Analyst.

* Location: Lagos, Nigeria.

* Employment: Full-time.

* Industry: Computer Software, Internet, Financial Service.


RESPONSIBILITIES:

Providing customer support to the best of your ability by talking directly and honestly with our customers, and developing a deeper understanding of their needs for a digital wallet service

Communicating with our customers through a variety of different mediums, based on our customers needs; whether that be through calls, social media platforms, email or in-app chat

Proactively identifying patterns in the user frustrations and expectations of customers, seeing where we can change our processes, tools or product to make their lives easier

Working with the Compliance team to act as the first line of defense to help spot and investigate trends

Dealing with tricky payments-related queries; investigating missing bank, mobile money, card, and other various transaction types and helping manage customers with their Chipper onboarding.

Understanding, prioritising and escalating our customers’ feedback and feature requests to the product teams. Plus, being the first point of call for customer complaints to make sure that they’re treated fairly and can share their thoughts and concerns

Familiarity with the customer operations role will allow you to expand your knowledge to other areas of customer operations and the company in general. This ranges from the Product teams to the Compliance teams etc!


QUALIFICATIONS:

1-3 years in a customer service role, ideally within financial services, telecommunications, or other digital products

Experience working with business customers or High Net Worth Individuals a plus

Experience handling customer inquiries via email, chat, or other written communications

Be self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivated

Have a global mindset and be tolerant of others. We're still growing but we are a company of many cultures and backgrounds

Be comfortable with asynchronous conversations 

Be open to working some nights and weekends on a rotating basis.


HOW TO APPLY

CLICK HERE TO APPLY ONLINE


Compensation:

Competitive compensation and benefits package based on experience

Be part of a company growing at a rocket ship pace solving a real problem

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