CUSTOMER SERVICE MANAGER NEEDED AT BBOXX LTD

 BBOXX is a next generation utility, transforming lives and unlocking potential through access to energy.


Title: Customer Service Manager


Reports to: Portfolio Manager

Location: Lagos or Abuja, Nigeria 

Role Purpose: 

The Customer Service manager will be responsible of balancing cost and quality in customer service: create a customer service experience across multiple channels (Call Centre, Shops, Self-Service Apps, and more) that encourages long-term loyalty and growth with Bboxx, while also implementing initiatives to reduce cost-to-serve


About the role

Assist in the implementation of a Customer Service Call Centre

Manage daily operations at the Customer Service Call Centre; including a team of supervisors and call operators

Coordinate the collection of data from the Call Centre and provide reports to Senior Management.

Monitor and improve customer service across the Bboxx Shop network

Coordinate the implementation of Customer Satisfaction Surveys

Work with Regional Managers to implement operational improvements at the Customer Service Call Centre

Regularly review customer service call centre processes and so that you can document new or update the existing 

Train new Customer Service staff

Maintain a positive, empathetic and professional attitude toward customers at all times

Know our products inside and out so that you can answer questions 

Perform other administrative support duties as required 

Handle and manage all discussions/relationships with external partners (Telecoms, service providers) 


Qualifications & Experience: 

Must hold relevant Business degree, or related field with at least 3 years’ experience in a Customer Service / Call Centre based role, including people management.

Desired skills include:

Strong analytical skills

Excellent communication

Strong motivational skills

Good at planning and organisation

Polite, tactful and friendly attitude

Ability to multi-task

Excellent problem-solving skills

Ability to show understanding to customer needs.


Method of application

CLICK HERE TO APPLY

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