CLOUD OPERATIONS ANALYST VACANCY AT MAIINONE CABLE COMPANY
MainOne continues to invest significantly in bringing the benefits of digital transformation across West Africa. With the influx of private capital coupled with a huge working population, the continent is increasingly empowered to drive growth and development.
Job Title: Cloud Operations Analyst
Department: Technical
Location: Lagos
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 4
Responsibilities
The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.
The specific responsibilities shall include to:
Provide timely L2 issue resolutions and support to cloud customers.
Ensure day to day operations and maintenance of the cloud infrastructure.
Identify, recommend and implement potential improvements to service efficiency.
Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
Qualifications, Skills & Competencies
Qualifications;
Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
Minimum of 4 years’ experience in virtualization & Cloud technologies.
Skills & Competencies;
Strong documentation skills.
Excellent customer engagement skills
Strong Cloud experience (Azure or AWS).
Excellent oral and written communication skills.
4 years’ experience with Microsoft Systems Center 2012
PowerShell scripting experience will be an added advantage.
Strong hands on experience on Hyper-V, VMware, Windows Server 2012 and Active directory.
Knowledge of Cloud monitoring tools like Solarwinds, Azure Monitor, Cloudwatch, SCOM etc.
Networking and system security experience will be an added advantage.
Certifications in Hyper-V, Windows Server, Microsoft System Centre, VMware, Linux, Storage, and other Cloud Technologies is required.
Demands of the Job
Prioritizing skills
Ability to take ownership
Problem solving and Troubleshooting skills
Ability to work under pressure
How to apply
Click here to apply
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