Apply For Graduate Customer Experience Representative At Dealdey


DealDey features a daily deal on the best things to do, see, eat, and buy in Nigeria. DealDey is an easy and fun way to get fantastic deals on great experiences. At DealDey we support local businesses and in return they support consumers with good savings! We want to create a "Win-Win" scenario each and every day for local merchants who want to attract new customers, and consumers who want to save money and take advantage great services and activities in their own city.


We are recruiting to fill the position below:
Job Title: Graduate Customer Experience Representative
Location: Lagos
Purpose of the Job
To act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The goal is to ensure excellent service standards and maintain high customer satisfaction.
Principal Duties and Responsibilities
Communicate courteously with customers via telephone, email, letter and face to face.
Attend to a large amount of inbound calls and/or emails, chat or social channels in a timely manner.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.
Stay abreast of all sales and return policies and special promotions run by the organization from time to time.


Qualification and Experience
First degree in any discipline
Minimum of one year graduate experience.
Required Competencies and Skills:
Proficiency in Microsoft Office tools
Written & Verbal Communication Skills
Emotional intelligence
People Management Skills
Customer Focus
Attention to Detail
Time Management Skills
Teamwork.

Key Performance Indicators:
Percentage of complaints resolved within stipulated response time
Percentage of calls answered within 5 seconds
Percentage of time spent on each call
Percentage of email inquiries responded within specified timeframe.


How to Apply
Interested and qualified candidates should send their Resumes to: jobs@dealdey.com with the job title as the job title.


Application Closing Date
28th February, 2018

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