Front Desk/Customer Care Officer At Trifed Nigeria Limited

Trifed Nigeria Limited was incorporated in1998 as a spin-off from its parent company, Genesis Worldwide Shipping (GWS), the ship owning/vessel chartering arm of the corporate group, to offer an integrated, one-stop shop to consumers in the downstream sector of the Nigerian Petroleum marketing industry.
We are recruiting to fill the position below:


Job Title: Front Desk/ Customer Care Officer
Location: Lagos
Responsibilities
Greet customers warmly and in a professional manner and ascertain problems or reasons for visiting
Identify and assess the Customers' needs to achieve satisfaction
Compile reports on overall customer satisfaction
Advise on Company's information
Ensure adherence on communication procedures, guidelines and policies
Receive and sort incoming letters, express envelopes and courier deliveries and distribute to the appropriate employee
Ensure access control functions are observed and report any unusual or suspicious persons/ activities around the reception area
Liaise with the Help desk department to resolve complaints and inquiries from Customers via phone and email
Assist the Admin department in its activities
Provide overall Secretarial and Administrative assistance to the Directors

Requirements/Qualifications
B.Sc in any discipline from any reputable University
Minimum of one (1) experience in a Customer Care role
Great Communication Skills ( verbal and written)
Good conflict resolution and negotiation


skills
Positive attitude
Accurate reporting skills
Great attention to detail and the ability to work under pressure
Good organisation and listening skills
Ability to multi-task
Proficient in Microsoft office tools especially in Excel




How to Apply
Interested and qualified candidates should send their CV's as an email attachment and 3 paragraph Letter of Application in the email content page (not as an attachment), the 3 paragraph Application must provide key information on your suitability for the position to: info@trifed.com.ng Using the position applied for as the subject of the mail.