Apply For A Customers Care Personnel At Wakanow


Wakanow is an online agent which provides corporates everything they need for researching, planning, and purchasing a whole trip. Our portal provides direct access to one of the broadest selections of travel deals and services. Wakanow features airline tickets, hotel reservations, private transfers and many other travel services from a broad selection of partners addressing different consumer needs like corporates arranging a business, individual or family trips.


Job Title: Customers Care Personnel
Location: Lagos
Job Descriptions
 Improve customer service experience, create engaged customers and facilitate organic growth
 Take ownership of customers issues and follow problems through to resolution
 Set a clear mission and deploy strategies focused towards that mission
 Develop service procedures, policies and standards
 Keep accurate records and document customer service actions and discussions
 Analyse statistics and compile accurate reports
 Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
 Keep ahead of industry’s developments and apply best practices to areas of improvement
 Control resources and utilise assets to achieve qualitative and quantitative targets
 Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.

 Qualifications
 B.Sc Degree in Business Administration or related field.
 Proven working experience as a customer service manager for smart phone
 Experience in providing customer service support.
 Excellent knowledge of management methods and techniques
 Proficiency in English.
 Working knowledge of customer service software, databases and tools.
 Awareness of industry’s latest technology trends and applications.
 Ability to think strategically and to lead.
 Strong client-facing and communication skills.
 Advanced troubleshooting and multi-tasking skills.


How to Apply
 Interested and qualified candidates should send their applications and CV's to:
careers@wakanow.com

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