Vacancy For A Contact Center Agents At Outcess company

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations. Our Solutions improve Customer Engagement through Contact Centre Solutions and Communications Operations, and Microsoft CRM Solutions. We have over 12 years industry experience, and 2009 winner of the Frost and Sullivan award for Best practice for Business Development Leadership.


Job Brief:
We are recruiting personnel with excellent customer service background for our client in the Telecommunication sector.


Position: Contact Center Agent
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lekki, Lagos
Job Field: Customer Service & Contact Centre


Responsibilities
Work towards sales targets and sell client’s products and services such as telecommunications services, media content, etc.
On outbound projects, agents are required to perform cold-calls or contact potential customers who may have shown an interest in the product/service on offer.
With regards to the product/service on sale, answering customer's questions, as well as questioning customers to obtain full understanding of what information is being requested,
Providing quality customer service on every call.


Requirements:
Covering of Languages - English, Yoruba, Hausa, Igbo and Pidgin
• 100% English Speaking
• Excellent communication skills
• Good diction
• Good telephony skills
• Positive attitude
• Good personality traits-friendly, good manners and exciting
Intermediate working proficiency with MS Office Apps
Personality Attributes:
Good Knowledge retention
Attention to detail
Flexibility and a fast learner
Organized
Calm under Pressure
Effective Communication skills
Good stress tolerance
Perks:
Join our team of young and smart individuals.
Trainings
Equal opportunity work culture
Engaging and rewarding employee relation activities.
Competitive salary.


Method of Application
Applicants should send their applications with CV in Doc or Docx format attached to the mail. Application subject should be Contact Center Agent (NL) and should be sent to: hr@outcess.com or frontdesk@outcess.com

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