Customer Service Officers Recruitment

Our client, a Health Management Organization located at Victoria Island is seeking for qualified female candidates to fill in this role.


Responsibilities:

>> Support with the planning, developing and implementing of strategy for the customer relationship management function
>> A courteous, professional and friendly phone manner
>> Solve product or service problems by clarifying the customer's complaint and explaining the best solution to solve the problem
>> Data entry skills with a high level of attention to detail
>> Initiate required action for response to customer service requests for order changes, maintenance of order/customer information files and communicate changes to the appropriate personnel/departments
>> Play a role in the development of proficient customer relationship management processes and applications.
>> Develop, optimize and implement business models for retention of company’s customer base
>> Manage and optimize customer information on a customer relationship management software
>> Advice on customer relationship management activities and ensure monthly reporting
>> Identify and implement processes to improve and ensure accuracy of customer data
>> Manage the customer care telephone lines
Desired Skills & Experience
>> HND/B.Sc in any field
>> Good interpersonal skills
>> Excellent written and verbal communication skills
>> Strong attention for details
>> Excellent organizational skills
>> Problem solving skills
>> Ability to prioritize
>> Working knowledge of Microsoft Office Suite
Salary: N50,000 - N60,000/month


METHOD OF APPLICATION:
Qualified and interested candidates should forward their CVs to: jobs.pcr@gmail.com. website: www.pcr.com.ng