Vacancy For a Customer Service Manager at Darmac Engineers

Darmac Engineers, is recruiting for suitably qualified candidates for immediate employment into the position below:


 Job Title: Customer Service Manager
 Location: Lagos
 Responsibilities/Duties
     Maintains customer satisfaction by providing problem-solving resources; managing staff.
     Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
     Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
     Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
     Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
     Accomplishes information systems and organization mission by completing related results as needed.
 Requirements/Skills
     Customer Service,
     Process Improvement,
     Decision Making,
     Managing Processes,
     Staffing,
     Planning,
     Analyzing Information ,
 Application Closing Date
 25th May, 2017.
 How to Apply
 Interested and qualified candidates should send their CV's to:
 elizabeth.ofodile@darmacengineers.com.ng



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