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Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria. NIBSS is owned equally by all licensed banks in Nigeria, and the Central Bank of Nigeria. Position Title: Service Support Officer Location: Lagos, Nigeria Department: Support Services Division: Technology & Operations Reports to: Head, Support Services Grade: Management Trainee Duties and Key Responsibilities Identify and handle customer enquiries completely and accurately Resolve customer complaints and problems to the satisfaction of the customer Use customer service skills to optimize the opportunity of each customer contact Educate customers about NIBSS products and services and direct them towards available resources for self-help Complete necessary documentation to manage customer complaints, issues and subsequent solutions Alert management on issues or concerns

Zercom Systems Nigeria Limited is a privately held IT solutions firm. We have been providing solid, imaginative and successful Custom IT solutions since 2003. With specialties in custom application development, Database development and system integration, Zercom Systems covers a broader range of IT services than most other firms in the IT industry – and we do it utilizing the latest and most innovative technologies in the marketplace, making quality and technical excellence our top priorities. We are recruiting to fill the position below: Job Title: Front Desk Officer Location: Victoria Island, Lagos Job Role Collate time sheet summaries, prepare the time sheet reports and send to the respective department. Accept the requisition for stationery, equipment and supplies, order for the delivery and purchase of the items. Carry out other assignments as may be required from time to time. Answer, screen and direct telephone calls to appropriate department or individual, maintain a