VACANCY FOR CALL CENTRE EXECUTIVES AT LORACHE CONSULTING
LORACHE CONSULTING RECRUITMENT JOB POSITION: CALL CENTRE EXECUTIVE Our Client an Internet Service Provider (ISP) Conglomerate is searching for a Call Centre Executive An active and vibrant individual with good communication skill and exceptional unique attributes DELIVERABLES Ensure high level of Customer centric attitude to provide resolution to customer concerns Ensure that calls are answered within defined threshold of 20 seconds Handle Customers compliant, request and queries via inbound calls Emphasis on first level trouble shooting and concern redressal Maintain and build lasting customer relationships by ensuring concern attended are resolved Build customers’ interest in products and services for all queries been attended Validate customers’ contact details and share update require with supervisor Ensure relevant communication, records and data are updated and recorded Identifies and escalate situations requiring urgent attention to appropriate